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Service Agreement Terms and Conditions
THIS AGREEMENT is entered into between United States Web Providers Incorporated d.b.a. USWP ('Company') and the person or entity who makes use of Company's Internet services and/or products ('Customer') and is subject to acceptance by Company. Customer's acceptance is limited to the terms and conditions of this offer. No additions or subtractions by Customer are acceptable unless and until expressly and mutually agreed upon in writing.
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1. PROVISION OF SERVICE. Company shall provide and Customer shall accept Internet Services (all Internet related services provided by Company offered herein and hereinafter defined as 'Services' or 'Internet Services') at the applicable rates and charges, subject to the terms and conditions specified in this Agreement. Company shall provide Customer with an Internet access account ID(s) and phone number(s) by which Customer may use Company's Internet system. Customer shall not have any proprietary right to the access account ID(s) or phone numbers(s) provided to it by Company. Except as otherwise agreed by Company in writing, Company reserves the right to revise, in its sole discretion, the rates, terms, and conditions of this Agreement upon at least 30 days notice to Customer, such notice to be given at least 30 days prior to the end of the then-current contract term. Customer agrees to pay for Services pursuant to such revised rates, terms, and conditions, unless Customer terminates this Agreement in accordance with the terms and conditions of this Agreement. Company reserves the right to assign, designate or change access account ID(s) and access phone number(s) when, in its sole discretion, such assignment, designation or change is reasonable or necessary in the conduct of its business. Services are subject to transmission limitations caused by atmospheric, topographical and any other like conditions. Additionally, Services may be temporarily revised, limited, interrupted or curtailed due to government regulations or orders, system capacity limitations, limitations imposed by an underlying communications carrier, or because equipment modifications, upgrades, repairs or reallocation or other similar activities necessary or proper for the operation, repair, maintenance or improvement of Company's Internet system. Except as otherwise provided herein, Company shall have no liability to Customer for any damages of whatever type or nature which may result, either directly or indirectly from any such temporary interruption of services.
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2. USE OF SERVICE AND EQUIPMENT. Services and equipment are furnished for use by Customer for any lawful purpose. Customer warrants Customer is at least 18 years old.
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3. CUSTOMER SERVICE REQUESTS IN WRITING. Applications, including activation, a change or discontinuance of Service, will be accepted only from Customer in writing via facsimile transmission, or via US mail.
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4. LIMITATION ON COMPANYS LIABILITY.
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(a) CUSTOMER UNDERSTANDS THAT ALTERNATIVE AND COMPETING INTERNET COMMUNICATIONS CARRIERS ARE AVAILABLE TO CUSTOMER; OCCASIONAL INTERRUPTION OR IRREGULARITIES IN THE SERVICES MAY OCCUR; ANY POTENTIAL HARM FROM INTERRUPTIONS OR IRREGULARITIES IN THE SERVICES IS SPECULATIVE IN NATURE; COMPANY CANNOT OFFER THE SERVICES AT RATES WHICH REFLECT ITS VALUE TO EACH CUSTOMER; AND COMPANY ASSUMES NO RESPONSIBILITY OTHER THAN THAT CONTAINED IN THIS AGREEMENT. ACCORDINGLY, CUSTOMER AGREES THAT EXCEPT AS LIMITED BY LAW, COMPANYS SOLE LIABILITY FOR LOSS OR DAMAGE ARISING OUT OF MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS, OR DEFECTS IN THE SERVICES OR TRANSMISSION OF SERVICES PROVIDED BY COMPANY OR ANY UNDERLYING COMMUNICATIONS CARRIER, OR FOR LOSSES OR DAMAGES ARISING OUT OF THE FAILURE OF COMPANY OR ANY UNDERLYING COMMUNICATIONS CARRIER TO MAINTAIN PROPER STANDARDS OF MAINTENANCE AND OPERATION SHALL BE AS FOLLOWS: |
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(i) A CREDIT ALLOWANCE AS DESCRIBED IN SUBSECTION 4 (a) (iii) BELOW WILL BE MADE AT CUSTOMER'S REQUEST IN THE FORM OF A PRO-RATA ADJUSTMENT OF THE FIXED MONTHLY CHARGES BILLED TO CUSTOMER. FIXED MONTHLY CHARGES ARE THE MONTHLY CHARGES FOR ACCESS AND OPTIONAL FEATURES PER ACCOUNT ACCESS ID, ALL AS DESCRIBED IN THE SCHEDULE OF RATES AND CHARGES IN EFFECT AT THE TIME OF INTERRUPTION. |
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(ii) SUCH CREDIT ALLOWANCE WILL BE BASED UPON THE PERIOD OF TIME WHICH SUCH MISTAKES, OMISSIONS, DELAYS, ERRORS OR DEFECTS IN THE SERVICES OR ITS TRANSMISSION CAUSED INTERRUPTIONS IN THE RENDERING OF THE SERVICES. ANY SUCH PERIOD OF TIME AN INTERRUPTION OCCURS WILL BE MEASURED FROM THE TIME IT IS REPORTED TO COMPANY. IN THE EVENT CUSTOMER IS AFFECTED BY SUCH INTERRUPTION FOR A PERIOD OF LESS THAN 24 HOURS, NO SUCH ADJUSTMENT SHALL BE MADE. WHEN AN INTERRUPTION EXCEEDS 24 HOURS, THE LENGTH OF THE INTERRUPTION WILL BE MEASURED IN 24 HOUR DAYS. A FRACTION OF A DAY CONSISTING OF LESS THAN 12 HOURS WILL NOT BE CREDITED, BUT A PERIOD OF 12 HOURS OR MORE WILL BE CONSIDERED AN ADDITIONAL DAY. |
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(iii) THE CREDIT ALLOWANCE WILL BE COMPUTED BY DIVIDING THE LENGTH OF THE SERVICES INTERRUPTION BY A STANDARD 30 DAY MONTH AND THEN MULTIPLYING THE RESULT BY COMPANY'S FIXED MONTHLY CHARGES FOR EACH INTERRUPTED ACCOUNT ACCESS ID. IN NO EVENT WILL THE CREDIT EXCEED THE FIXED MONTHLY CHARGES. |
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(iv) A CREDIT ALLOWANCE WILL NOT BE GIVEN FOR MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS, OR CURTAILMENTS IN THE SERVICE CAUSED BY THE NEGLIGENCE OR WILLFUL ACT OF CUSTOMER OR ANY THIRD PARTIES, OR MISTAKES, OMISSIONS INTERRUPTIONS, DELAYS, ERRORS, OR DEFECTS CAUSED BY FAILURE OF EQUIPMENT OR SERVICES NOT DIRECTLY PROVIDED BY COMPANY. |
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(v) THE SERVICES FURNISHED BY COMPANY, IN ADDITION TO THE LIMITATIONS SET FORTH PRECEDING, ARE ALSO SUBJECT TO THE FOLLOWING LIMITATION: THE LIABILITY OF COMPANY FOR LOSS OR DAMAGES ARISING OUT OF MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN THE SERVICES, TRANSMISSION OF THE SERVICES OR FAILURES OR DEFECTS IN FACILITIES OF THE UNDERLYING COMMUNICATIONS CARRIER, OCCURRING IN THE COURSE OF FURNISHING SERVICES AND NOT CAUSED BY THE NEGLIGENCE OF THE AUTHORIZED USER, OR THE UNDERLYING COMMUNICATIONS CARRIER IN FAILING TO MAINTAIN PROPER STANDARDS OF MAINTENANCE AND OPERATION AND TO EXERCISE REASONABLE SUPERVISION, SHALL IN NO EVENT EXCEED AN AMOUNT EQUIVALENT TO THE PROPORTIONATE FIXEID MONTHLY CHARGE TO THE AUTHORIZED USER FOR SERVICES DURING THE PERIOD OF TIME IN WHICH SUCH MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS, OR DEFECTS IN SERVICES, THE TRANSMISSION OF SERVICES, OR FAILURES OR DEFECTS IN FACILITIES FURNISHED BY COMPANY OR THE UNDERLYING COMMUNICATIONS CARRIER OCCURRED. |
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(b) COMPANY SHALL IN NO EVENT BE LIABLE FOR SERVICES OR EQUIPMENT INTERRUPTIONS OR DELAYS IN TRANSMISSION, ERRORS OR DEFECTS IN SERVICES OR EQUIPMENT, WHEN CAUSED BY ACTS OF GOD, FIRE, WAR, RIOTS, GOVERNMENT AUTHORITIES, DEFAULT OF SUPPLIERS, OR OTHER CAUSES BEYOND COMPANY'S OR ANY UNDERLYING COMMUNICATION CARRIER'S CONTROL. |
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(c) Customer acknowledges that Internet systems use public access facilities to transmit voice and data communications and that the service may not be completely private. Company is not liable to Customer for any claims, loss, damages or cost which may result from lack of privacy on the system. |
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(d) Customer acknowledges that Internet systems may carry material which may be considered abusive, profane or sexually offensive and that Company is not liable to Customer for any claims, loss, damages or cost which may result from such material. |
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(e) Customer hereby agrees to indemnify and hold Company harmless from and against claims for libel, slander, or infringement of copyrights or any other intellectual property rights which now exist or which may come into existence which may be asserted by any person arising out of, or related to any material, in any form, transmitted or otherwise sent over Company's facilities by Customer or those using Customer's equipment; against claims for infringement of patents arising from combining or using apparatus or systems of Customer with the facilities of Company or any communications carrier; and from and against all other claims of whatever type or nature arising out of any act or omission of Customer in connection with the facilities or service provided by Company. |
5. DISCLAIMER OF WARRANTIES AND LIMITATION OF REMEDIES. |
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(a) CUSTOMER ACKNOWLEDGES AND AGREES THAT COMPANY IS NOT THE MANUFACTURER OF EQUIPMENT AND INTERNET PACKAGE SOFTWARE, AND COMPANY HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, DIRECT OR INDIRECT, EXPRESS OR IMPLIED, WRITTEN OR ORAL, IN CONNECTION WITH THE EQUIPMENT OR SERVICES OR INTERNET PACKAGE SOFTWARE (WHETHER PURCHASED OR LEASED BY CUSTOMER FROM COMPANY OR ANOTHER), INCLUDING BUT NOT LIMITED TO ANY AND ALL EXPRESS AND IMPLIED WARRANTIES OF SUITABILITY, DURABILITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT PERMITTED BY LAW. COMPANY ASSIGNG TO CUSTOMER ANY AND ALL MANUFACTURERS' WARRANTIES RELATING TO EQUIPMENT OR INTERNET PACKAGE SOFTWARE PURCHASED BY CUSTOMER, AND CUSTOMER ACKNOWLEDGES RECEIPT OF, AND ACCEPTS ANY AND ALL SUCH MANUFACTURERS'WARRANTIES. |
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(b) CUSTOMER ACKNOWLEDGES AND AGREES THAT ITS SOLE AND EXCLUSIVE REMEDY IN CONNECTION WITH ANY DEFECTS IN THE EQUIPMENT OR SOFTWARE, INCLUDING MANUFACTURE OR DESIGN, SHALL BE AGAINST THE MANUFACTURER OF THE EQUIPMENT OR SOFTWARE UNDER THE MANUFACTURER'S WARRANTIES ASSIGNED ABOVE AND HEREIN AND THAT COMPANY SHALL HAVE NO LIABILITY OF ANY TYPE OR NATURE TO CUSTOMER IN ANY EVENT FOR ANY LOSS, DAMAGE, INJURY, OR EXPENSE OF ANY TYPE OR NATURE RELATED DIRECTLY OR INDIRECTLY TO ANY EQUIPMENT OR SOFTWARE OR SERVICES PROVIDED HEREUNDER. WITHOUT LIMITING THE ABOVE, COMPANY SHALL HAVE NO LIABILITY OR OBLIGATION TO CUSTOMER, IN EITHER CONTRACT OR TORT, FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE OR NATURE INCURRED BY CUSTOMER, SUCH AS, BUT NOT LIMITEI) TO, CLAIMS OR DAMAGES FOR PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF ANTICIPATED PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ECONOMIC LOSSES OF ANY KIND INCURRED BY CUSTOMER DIRECTLY OR INDIRECTLY RESULTING FROM OR RELATED TO ANY EQUIPMENT OR SERVICES OR SOFTWARE DESCRIBED HEREUNDER, WHETHER OR NOT CAUSED BY COMPANYS NEGLIGENCE, TO THE FULL EXTENT SAME MAY BE DISCLAIMED BY LAW. ANY REFERENCES TO EQUIPMENT OR SOFTWARE IN THIS PARAGRAPH SHALL BE DEEMED TO APPLY TO ALL EQUIPMENT OR SOFTWARE PURCHASED BY CUSTOMER OR LEASED BY CUSTOMER FROM COMPANY OR ANOTHER LESSOR. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION MAY NOT APPLY, YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE. |
6. INDEMNIFICATION AND RELEASE. Customer agrees to release, defend, indemnify and hold harmless Company, its officers, directors and employees, to the full extent permitted by law from and against any and all claims, damages, liabilities and expenses, including legal and attorney fees, of any nature arising directly or indirectly out of this Agreement, including, without limitation, claims for personal injury or wrongful death to Customer or users of equipment, products or services provided by Company or used in conjunction with such equipment, products or services provided by Company and arising out of the manufacture, purchase, operation, condition, maintenance, installation, return or use of the equipment or services, or arising by operation of law, whether the claim is based in whole or in part on negligent acts or omissions of Company, its agents or employees. |
7. OPERATING RULES. Customer agrees not to publish on or over the Internet content or material which violates or infringes upon the rights of any other. If Company is challenged by any third party regarding the suitability of Customers content, Company may, at Company's sole discretion, delete Customer's content from the Internet service. Customer agrees not to send unsolicited electronic mail to Company's subscribers without Company's explicit written permission for each instance of communication. |
RATES AND CHARGES. Unless otherwise agreed by Company, Customer will be billed in advance for monthly access base rate charges and in arrears for extended connect time, bandwidth and disk use charges. Unless otherwise agreed by Company, Customer will be charged a minimum of one minute of connect time for each connected call. Chargeable connect time is measured from the time of channel seizure to channel termination for connected calls and shall be rounded up to the next one minute increment. |
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(a) Unless otherwise agreed by Company, payment is due to Company each month on the same number day of the month as when service is first established, or the 20th day of the month, whichever is earlier. Payment is to be made through an automatic check draft or a Company approved Customer credit card account. |
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(b) Customer shall be responsible for payment of charges for all services furnished by Company, including without limitation, Service establishment fees, Service connection charges and charges for enhanced features, sales and use taxes, other taxes required by law, fees or other charges imposed by or for any municipal or other political subdivision against Company. Rates and charges shall be based on prices in effect at the time Services are furnished. |
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(c) Payments received after the due date may incur a late payment charge of 1.5% per month (or the highest rate permitted by law, whichever is higher), of the unpaid balance for each month or fraction thereof that such balance shall remain unpaid. |
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(d) In the event that Customer's equipment is lost, stolen or otherwise absent from Customer's possession and control, Customer shall nonetheless be liable for all use and other charges attributable to the Internet account access ID until such time as Company is notified of the loss, theft, or other occurrence. |
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(e) When payment for Services or equipment is made by check, draft, credit card account or other negotiable instrument, a charge of $25 may be assessed by Company for each time any such item is returned unpaid to Company, or any charge denied or disallowed, for any reason except to the extent limited by law. |
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(f) Unless otherwise agreed by Company, Customer shall be responsible for all outstanding charges for services rendered and shall be responsible for all charges through the end of the billing cycle within which termination occurs, without proration of any such charge. |
9. DEFAULT AND WAIVER. |
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(a) In the event that Customer shall default in the payment when due of any sum due hereunder, or in the event of any default or breach of the terms and/or conditions of this Agreement, or if any proceeding in bankruptcy, receivership or insolvency or petition for receivership shall be instituted by or against Customer, Company, at its option, may: |
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(i) Proceed by appropriate court action or actions to enforce performance by Customer of the applicable covenants and terms of this Agreement or to recover damages for the breach thereof; and/or |
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(ii) Terminate this Agreement, whereupon all rights and interests of Customer shall terminate and Customer shall remain liable for all Services provided. |
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(b) Customer shall pay to Company, on demand, any and all past due amounts owed to the Company by reason of such default or breach by Customer, together with all other charges as provided by this Agreement, including reasonable attorneys fees incurred by Company in connection with such breach or default by Customer and all other costs and expenses incurred by Company in collecting such amounts. All amounts shall be payable by Customer without set off or deduction of any kind. |
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(c) The remedies provided in favor of Company in the event of default shall not be deemed to be exclusive but shall be in addition to all other remedies in its favor existing at law. |
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(d) No failure on the part of Company to exercise any right or remedy arising directly or indirectly under this Agreement shall operate as a waiver of any right or remedy it may have nor shall an exercise of any right or remedy by Company preclude any other right or remedy Company may have. |
10. ASSIGNMENTS. Neither this Agreement nor Customer's rights hereunder shall be assignable by Customer except with Company's prior written consent. The conditions hereof shall bind any permitted successors and assigns of Customer. Company may assign this Agreement, in whole or in pad, at any time, without notice to, or consent of Customer. |
11. ENTIRE AGREEMENT AND GOVERNING LAW. Customer acknowledges that this Agreement contains the entire agreement between the parties relating to the services and/or equipment described in this Agreement and that Company and its employees have not made orally or in writing any representations, warranties or agreements inconsistent with the terms of this Agreement. No modification, change or alteration of any of the terms of this Agreement shall be valid unless in writing and signed by Company and Customer except as otherwise provided herein. This Agreement supercedes all prior agreements and understandings, both oral and written, with respect to the subject matter hereof. Customer agrees to notify Company within 10 days of any change of Customer's address. This Agreement shall be governed by the laws of the State of Louisiana and any dispute arising hereunder shall be heard by a court of competent jurisdiction in the State of Louisiana. The parties acknowledge that this agreement was executed and entered into the Parish of Ascension, State of Louisiana. |
12. SEVERABLE PROVISIONS. If any part of this Agreement is held to be contrary to, or prohibited by, or deemed invalid under applicable laws and regulations of any applicable jurisdiction, the remaining provisions and parts thereof shall remain and be construed in full force and effect to the extent permitted by law. |
13. RENEWAL AND TERMINATION. Unless Customer or Company terminates this Agreement as provided herein, and except as otherwise agreed, upon completion of any initial term of this Agreement, this Agreement shall renew on a month-to-month basis. Notice of Customer's intent to terminate this Agreement shall be made in writing to the Company at 16036 Hwy 44, Prairieville, LA 70769 or via fax at (225) 622-2247. Company reserves the right not to renew this Agreement at any time prior to the conclusion of the initial or any renewal term by giving Customer notice of same. |
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